DELIVERY & RETURNS

PROCESSING TIME AND RATES: Please allow 1- 2 days to prepare & ship your order. 

Shipping Rates vary due to reduced EU / International Delivery options available in COVID-19. 

Cost will be calculated at checkout.

UK 

Orders will be dispatched using ROYAL MAIL or DPD with tracking information provided. 

UK Express: 1-2 business days.

UK Standard Shipping: 3-4 business days.

EUROPE

Orders will be dispatched using ROYAL MAIL or DPD with tracking information provided. 

EU Express: 2-3 business days.

EU Standard Shipping: 5-7 business days.

USA 

Orders will be dispatched using DPD with tracking information provided. 

USA Expedited: 2-4 business days.

USA Standard Shipping: 5-7 business days.

REST OF THE WORLD 

Orders will be dispatched using DHL with tracking information provided.

Rest of the world: 5-7 business days depending on location.

The transit times quoted are what is promised by our couriers, please bear in mind that there may be delays on their end for a variety of reasons which will be out of our control.

RETURNS

We will only refund or exchange unused products if they are returned to us in their original packaging and in re-saleable condition. We hope that you will be pleased with your order. If you have any problems, please notify us by email at info@elkagavra.com within two days of receipt of your order.

If you return items for reasons other than defects in the goods, or incorrect delivery, you will be required to pay for the return of the item to us. Please ensure that the package is wrapped and boxed securely and for your protection we recommend that you obtain a ‘certificate of postage’ from the Post Office, as we cannot accept liability for goods lost in transit. Replacement goods will be sent to you free of additional postage and packaging costs using our standard delivery tariff.